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FIX for HTC Thunderbolt Reset Issue
Wednesday, June 8th, 2011
Verizon and HTC released an update for the HTC Thunderbolt last month to fix GPS and 3G connection issues. A bug in this update now causes Thunderbolt users to have their phones randomly reboot. Verizon and HTC both say they are working on this issue and we have came across confidential document within Verizon that states the following:
Issue Description
Some Customers may experience occasional device power cycling/resetting after upgrading to the latest SW maintenance release (1.13.605.7).
Short Term Resolution
There is no known short term resolution at this time. If the severity of the issue is unacceptable from a customer perspective, then a CLNR device should be provided. However, if the issue only occurs infrequently, then the customer should be informed that the issue will be addressed shortly in the next SW maintenance release.
Resolution Plan
The issue is expected to be addressed in MR2, scheduled to be released in the second half of June 2011.Notice: Proprietary and confidential. Not for disclosure outside Verizon Wireless.
According to Verizons “internal memo” users are to be told that the fix will be in the next update although if you want to get a replacement just tell them its happening all the time and you cannot use the phone like that. They will replace it for you.
