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FIX: “Connection Failed Due To APN Settings” Error
Thursday, June 28th, 2012
Odds are if you are getting the error “connection failed due to apn settings” when trying to turn on mobile data then you have changed from a 3G or HSPA+ Android phone to one that is true 4G LTE. When you make this transition it is required to contact AT&T and have them update your data plan to support their LTE network. The update that AT&T will perform should take no more than a few minutes and will cost you nothing.
While we explain for AT&T customers this issue can be resolved in the same way with other carriers like Sprint, Verizon and T-Mobile.
How to fix the “connection failed due to apn settings” error:
- Call AT&T Customer support on Online Chat
- AT&T will require your phone number and last 4 of your SS#
- Have your IMEI and SIM numbers available (Settings -> About Phone)
- Ask them to update your data plan to the LTE network
- Thats it they will get it working within a few minutes.
Chat log from our support case regarding the error:
Reggie: I’ll be more than happy to assist you, one moment please.
Reggie: Could you provide me with the last 4 digits of the account holders social security number please?
Brandon Orndorff: ****
Reggie: Thank you.
Reggie: Could I get the IMEI number for the device and the sim card number please?
Brandon Orndorff: IMEI is ************ and the SIM number is *********?
Reggie: Are you able to make calls with the device?
Brandon Orndorff: yes I have been making and receiving calls
Reggie: the issue is the system still has an old data plan active on your account. Your device requires the LTE data plan.
Reggie: It is the new LTE service most likely. I will need to update them.
Reggie: Go ahead and power the device down please. It will take me 2-3 minutes to update your account.
Brandon Orndorff: OK the device is off
Reggie: Thank you.
Reggie: I appreciate your patience. I am almost done.
Reggie: Go ahead and power the device up please.
Reggie: Once the device comes back up try browsing to att.com/ttr please.
Brandon Orndorff: works great thank you
Reggie: Have I completely resolved your issue today?
Brandon Orndorff: It seems you have … Thank you
